Refund Policy
This Refund Policy explains the conditions, time limits, and process for requesting a refund for Catch On TV services.
3-Day Refund Request Period
Eligible refund requests must be submitted within three days after receiving the service.
Refund Eligibility
At Catch On TV, we are committed to providing high-quality services to our customers.
If you are not satisfied with your service, you may request a refund within three days after receiving the service.
Refund requests submitted after the three-day period may not qualify for review or approval.
How to Request a Refund
To request a refund, contact our support team within the applicable three-day refund period.
Include your order details, the email address used for the purchase, and a clear explanation of the issue you experienced.
Solvable Technical Issues
If the problem you are experiencing can be resolved through technical support, Catch On TV reserves the right to reject the refund request by providing an appropriate solution.
Our support team may request relevant information needed to identify and resolve the issue, including device details, application information, login errors, or screenshots.
Customers should provide Catch On TV with a reasonable opportunity to investigate and resolve technical issues before requesting a refund.
Refund Review and Processing
After receiving your refund request, we will review the request and notify you whether it has been approved or rejected.
If your request is approved, the refund will be issued to your original payment method within approximately three to five business days.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
If more than seven business days have passed since your refund was approved and you have not received the refunded amount, contact us at support@catch-ontv.us .
Contact Us
For refund questions, payment concerns, or technical support, contact Catch On TV using the details below.